DinamicaCX

DINAMICA CX CONSULTING

Unique and creative CX services and Salesforce deployments that meet clients’ expectations by realizing business objectives through our strict adherence to ethical principles of corporate guidelines, public relations and privacy regulation

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Transform your digital journey

From vision to adoption, a unique approach to generate business value through CX technologies

Resources

WHO IS DINAMICA CX

A business unit created in 2025 within Dinamica srl legal entity.

Dinamica CX is benefiting of the expertise and assets aggregation by Dinamica srl, Omnia Group srl and Antlia srl and features +300 SW FE & BE Developers, Salesforce Consultants and CX Expert

Digital Marketing Automation experts to support businesses in sales & marketing transformation

Resources

YOUR CX AND SALESFORCE CONSULTING PARTNER

VISION

Gen AI and Agentic technologies will drive a new wave of Digital Transformation beyond the convergence of making & sales; any business, despite its market focus is called to develop a solid and highly automated engagement and customer support strategy. Agents will likely be effective co-workers.

MISSION

Provide the expertise, the services and the technologies to leverage the new digital landscape and support businesses to accomplish their business goals.

CHARTER

Leverage skills and in house resources to support our customers in the design, deployment and adoption of their next generation customer

DINAMICA’S DISTINCTIVE FACTORS

Broad-in-house-ict-cloud-expertise

Broad in-house ict & cloud expertise

Expertise-in-CX-design

Expertise in CX design

Experience-in-sales-management

Experience in sales & marketing processes

Know-how-in

Know how in digital marketing automation platforms and services

START IN ITALY, END WHERE YOU WANT

COMPETENCIES

STRATEGY

FOUNDATION

DELIVERY

SECTOR EXPERIENCE

The many years of experience acquired in the TLC, Utitity, Transportation, Retail, Manufactoring context allows Dinamica to have a unique perspective of business processes and user needs. This allows us to design solutions that meet market needs and that easily adapt to the customer context.

Technology Know-how

Knowledge of the market-leading CRM platforms and strategic partnerships with vendors allow Dinamica to define, together with the customer, the best technological solution on the market to propose based on the company processes.

PROOF OF CONCEPT

Ability to define Proof of Concept oriented towards innovative solutions that can give rise to experiments based on the reference market.

END TO END

Coverage of the E2E delivery process, from requirements definition, to architecture and solution definition, to production and monitoring of the released solution.

AGILE METHODOLOGY

Support the evolution of the business in an agile and rapid way, in order to adapt to the needs of the customer while remaining focused on the results. The Agile methodology allows to rectify some decisions taken and to adapt priorities and requirements based on the results obtained during the development.

CERTIFICATION

Through appropriate specialized training courses of through the training on the job mode, our resources and certified on the Salesforce.com platform and are constantly updated on the latest market releases.